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After you report a review, our moderation team investigates it based on our community guidelines and review authenticity standards.

If the content violates our policies, due to harassment, false claims, or spam, it will be removed. We aim to process reports within 48–72 hours, and you may receive a follow-up about the outcome if you're logged in.

You can update your original review if your experience with the business changes, but multiple reviews from the same user for the same business are generally not allowed, as this can skew ratings.

Instead, we recommend editing your existing review to reflect any new experiences, ensuring it stays current and fair.

Yes, we use an algorithm that considers average star ratings, review recency, number of reviews, and engagement to determine how businesses are ranked on category and location pages.

This helps highlight trusted businesses with consistent, quality feedback. However, paid promotions do not influence review scores or rankings, keeping our system fair and user-focused.